On the contrary, a DEJECTED and DISAPPOINTED customer, shares with no less than 20 of his friends/acquaintances/strangers about the abysmal service rendered, and this spreads anywhere between 80-100 folds! People take pleasure in sharing ‘Khundak’ wali stories….
Now look at the impact every DELIGHTED customer is going to cause and every DISAPPOINTED one is going to cause……… More and MORE Delighted students and families we make, we not only get their heart-felt blessings, but they also drive more walk-ins who need no convincing…They come to pay and join.
Especially, in the space of Education, the impact is unimaginable. Every family will bless for generations to come.
I finished my class at CP and came out. It was evening, about 5:30pm. I was strolling in CP and clicking a few interesting pictures (you can check on twitter @sreenindia) on the occasion of Independence day. Suddenly three youngsters came to me and asked me whether I will give them a short interview on five questions based on the relevance of INDEPENDENCE DAY! They run a channel on YOUTUBE… I interacted and responded to their questions.. When they got to know that I am part of CL, all the three youngsters who were till then a little haughty, melted like anything. Two of them told how CL has impacted their families, by helping their brothers/sisters realize their dreams… They profusely apologized. They stayed for a while to ask advise for their journey of life, business, channel etc.